Cannot Save the Attachments in Outlook 2016, 2013, 2010 : Get It Fixed

  

Nimisha Ramesh   
Published: Aug 17, 2020 • Outlook • 3 Min Read

The blog resolves the problem Cannot save the attachments in Outlook 2016, 2013, 2010, and in the below versions. Depending on the version you are working with, you can apply the associated solution to fix Outlook cannot save the attachment issue.

“I got an email from my manager who sent some important attachments within it. From last night, I am trying to open or download the attachment but, an error message stops me. Things were working well till, yesterday’s evening but, god knows what happened after that. The problem still exists restricting me from reading the attachments mailed by my manager. Is there any Microsoft expert who can help me out to resolve cannot open or save attachment in Outlook?”

While working with Microsoft Outlook, users face an error when they try to download or open message attachments on their PC. The following error comes, restricting one from working with the attached files:

Error Cause

When the folder of Temporary Internet Files gets saved on the server, which does not have enough permissions, then this type of problem occurs.

Direct Solution

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Solutions to Fix ‘ Outlook Cannot Save the Attachment ’ Issue

In order to troubleshoot the error while opening or saving attachments, you need to force the Outlook email client to work with specific temporary folders. For this, the solution varies as per the edition of MS Outlook in which error is occurring. First, determine the version of email client and then, execute the associated method.

For Microsoft Outlook 2007 / 2010 Users

1. Open My Computer on your PC and double-click on C: drive
2. Expand the File menu and click on New >> Folder
3. Give the folder a name i.e., temp()
4. Click on the Start icon and then click on Run. This will open Run window on your PC
5. Type Regedit command in the text box and press Enter to continue with solving of cannot save the attachments in Outlook 2010 problem
6. Locate and click on the following registry key
   HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security\
7. Double-click on OutlookSecureTempFolder that is located on the right pane
8. Type C:\temp()\ in the Value Data field and click on OK
9. Close the Registry Editor window and restart your machine to fix all the changes.

For Microsoft Outlook 2013 / 2016 Users

1. Open-File Explorer window on your PC and double-click on C: hard disk
2. Create a new folder on the current screen with name temp outlook
3. Press Windows + R keys to open Run dialog box
4. Type Regedit command and click on the OK button
5. This opens the Registry Editor window in which you have to click on the following registry key :
   HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Security
6. Double-click on the OutlookSecureTempFolder that is listed at the right-hand side of the current computer window
7. Type C:\tempoutlook\ in the field of Value Data and click on OK
8. Terminate the Registry Editor window and restart your PC

Also Read: Instant Way to Download all Attachments from Selected Emails in Outlook.

Conclusion

The are several Microsoft users who adopted this solution and got their problem fixed. It is so because there is only one major cause of the Cannot save the attachments in Outlook 2016, 2013, 2010 problem and hence, fix solution to this. If in case the barrier continues then, you can contact to the Microsoft support to quickly resolve Outlook cannot save the attachment error.