Common Office 365 Problems You Should Know About
There is no doubt in stating that Microsoft tries hard in providing the best to its customers. Recently, it launched Threat tracker intelligence for Office 365 users. But anything in this world is not perfect and same is the case with this application also. Few downsides are also present in the O365 account, which interrupts ongoing work of end users. This blog will make you familiar with 6 common Office 365 problems, which occurs while utilizing Microsoft online services.
Common O365 Problem # 1: Ownership Limit
Office 365 is physically hosted in the Microsoft datacenter, which is accessible only by the Microsoft specialized executives. The company ensures its 24*7 support and maintenance. For example – You can immediately contact a Microsoft support executive if you are facing a workflow performance issue. It might be possible that their response consumes some time and you are unable to troubleshoot the problem at the instance. Well, Microsoft itself takes the decision on what to update or launch at what time. This means that Office 365 updates will definitely take place automatically, even if your on-premises solution is static for several years.
The ownership problem is one of the most common Office 365 problems to adopt hybrid deployments. This enables them to take advantages of cloud collaboration capabilities with control over the on-premises deployment part.
Issues related to Office 365 # 2: Performance Issues
Restrictive type of control on implementation procedure results in the performance problem. 99.9% guarantee is given by Microsoft for the uptime server services and provides supports with a financially backed SLA. Microsoft commits to compensate downtime problem with service credits if 99.9% complete uptime service is not rendered in a month. This sounds quite indeed and reassuring. A survey says that still there is a performance problem in office 365.
In March 2017, users faced problem while using OneDrive, Outlook accounts, and Skype for business because of an intermittent outage in Office 365. Another downtime in Office 365 was registered by citizens of Europe and USA, in June 2017. And, an Exchange Online breakage was faced by European subscribers in September 2017.
All these incidents give a sign that enterprises need to have an alternative platform B for overcoming with Office 365 downtime. Even if the collaboration interruption is not acceptable then, still there exist a communication medium to be available in a force majeure case.
Common Issues in Office 365 # 3: Security Challenges
Enterprises know that Microsoft heavily invests in security on its cloud storage. But, security is considered as a common office 365 problems because organizational customers show they’re careless towards it. Although, Microsoft renders a multiple layered Office 365 security with built-in security features, physical information protection, and custom controls. The basic problem is that cloud information protection is in 2 hands i.e., service providers and business. If something goes wrong with business’s employees then, no one can protect data from being getting lost.
Microsoft Office 365 is a target for hackers around the world. They perform different attacks and try to spread malware for disrupting specific deployments. This platform is attractive for Cyber attackers whose target is to steal confidential business information and private content from the emails of the subscribers.
This security problem can be avoided by taking Office 365 data security a serious concern. Enterprise administrators should regularly monitor their deployments through the O365 security center. This will enable them to determine the changes in machine behaviors, keeping an eye over the file sharing and employee’s activities. A special attention needs to be given while data access controlling and giving permissions to the employees. This helps in preventing a third person from gaining your confidential documents, and also commands users to follow the policies for device security.
Common Office 365 Problems # 4: Compliance Boundaries
The regulatory compliance is another pain point for enterprises who consider Office 365 as a collaboration environment. Majority of Microsoft online services and applications have passed the international certification therefore, they are already compliant with demands mentioned in HIPAA, BAA, ISO 27001, EUMC and others. Different services and programs lie under the different category of compliance, which are described in a Compliance Framework. The services and apps that lie in C and D category are having highest compliance commitments. However, there exists few applications and services that are not at all compliant like Microsoft Stream.
Enterprises that are having the specific set of compliance requirements for Office 365 can provide their challenges either to the Microsoft or Office 365 consultants.
Common O365 Problem # 5: Customization Risks
For big IT enterprises, Microsoft team offers the bundle of subscription plans for customers around the world. It is obvious that large organizations demand a flexible software to easily make it adaptable to the business environment. Office 365 would not make it at the top of a customization-friendly platform. No doubt that several applications and services are offered in Office 365 for work ease. But, when it comes to customization of an application, the process becomes quite difficult. Moreover, if any customization is made then, Microsoft updates might impact them without any prior notice.
Conclusion
One can come across pros as well as cons of Office 365 application when there will be a deep study over it. A healthcare provider might get confused with patient record security issues as well as compliance boundaries. After reading all the common Office 365 problems, it does not mean that you avoid using this platform. But, you should be aware of them because if anyone of them persists, you will be known from them and quickly able to troubleshoot them soon.
